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Customer success
Cancellation & churn survey
Understand why customers cancel with reason-based follow-ups — and offer a discount to the ones you can still win back.
Free forever · Unlimited responses · Edit everything
Conditional logic
2 endings, branching by answer
Hidden fields
account_id, plan
What's inside · 8 questions
- 1We're sorry to see you go. What's the main reason you're leaving?Multiple choice
- 2Would any of these have kept you?Multiple choice
- 3Which feature was missing?Short text
- 4Where are you heading, if you don't mind sharing?Dropdown
- 5That's on us. What went wrong?Long text
- 6How would you rate your time with us overall?Rating
- 7Would you consider coming back one day?Multiple choice
- 8Anything else you'd like the team to hear?Long text
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First up — what did you sign up to do?
AReplace a tool we already use
BStart something brand new
CGet my team organized
Customer success
Onboarding experience survey
Check in two weeks after signup to measure time-to-value, see which resources helped and offer a setup call.
7 questions·Multiple choice, Opinion scale, Matrix
1 →
How likely are you to recommend us to a peer at another company?
012345
Customer success
Customer health check
A quarterly pulse for CSMs: loyalty, goal progress, risk signals and a one-click way to book a check-in.
7 questions·Net Promoter Score®, Opinion scale, Matrix
1 →
Who's filling this in?
Type your answer here…
Customer success
Quarterly business review prep
Gather wins, metrics, priorities and attendees before every QBR so the meeting is about decisions, not discovery.
8 questions·Welcome screen, Contact info, Date