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Customer effort score (CES)

Find out how hard customers had to work to get something done, then dig into exactly where the friction is.

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Free forever · Unlimited responses · Edit everything

Conditional logic
2 endings, branching by answer
Answer recall
Personalized with earlier answers
What's inside · 7 questions
  1. 1What were you trying to get done today?
  2. 2Thinking about “…” — how easy did we make it for you?
  3. 3Sorry it took more effort than it should have. What slowed you down?
  4. 4If you could wave a wand, what would have made it effortless?
  5. 5Love to hear it. What made it feel easy?
  6. 6Did you manage to get it done in the end?
  7. 7Let's fix that. Where can our team reach you?
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1What were you trying to get done today?*

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