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Hospitality

Hotel guest satisfaction

A graceful post-stay survey that rates every touchpoint and flags unhappy guests for a personal follow-up.

Use this template

Free forever · Unlimited responses · Edit everything

Conditional logic
branching by answer
What's inside · 8 questions
  1. 1Thank you for staying with us
  2. 2Overall, how would you rate your stay?
  3. 3How did we do on each of these?
  4. 4What brought you here?
  5. 5We're truly sorry. What went wrong during your stay?
  6. 6Would you like our guest relations team to contact you?
  7. 7What made your stay special?
  8. 8How likely are you to recommend us to friends or family?
  9. 9Your email, so we can recognise your booking
Live preview

Thank you for staying with us

We'd love three minutes of your time to hear how your stay went. Every response is read by our general manager.

Takes 2 minutes

Made with Shapeform

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