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E-commerce

Post-purchase attribution survey

Find out which channel really drove the sale, why they bought and what almost stopped them — right after checkout.

Use this template

Free forever · Unlimited responses · Edit everything

Conditional logic
2 endings, branching by answer
Hidden fields
order_id
What's inside · 5 questions
  1. 1Thanks for your order! 🛍️ How did you first hear about us?
  2. 2What convinced you to buy today?
  3. 3Was there anything that nearly stopped you from ordering?
  4. 4How easy was checkout?
  5. 5How likely are you to recommend us to a friend?
Live preview

1Thanks for your order! 🛍️ How did you first hear about us?*

Made with Shapeform

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1 →
What's your order number?
e.g. #10482
OK
E-commerce

Return & exchange request

A calm, guided returns flow: exchanges, refunds and damaged-item photos handled without a single support email.

9 questions·Welcome screen, Short text, Email
1 →
Your cart misses you 🛒 What stopped you from checking out?
AShipping costs were too high
BI found it cheaper elsewhere
CI wasn't sure about sizing or fit
OK
E-commerce

Abandoned cart survey

Ask shoppers who left items behind what stopped them, then win them back with a reason-specific offer.

5 questions·Multiple choice, Short text, Long text
1 →
Who are you shopping for?
AMy partner
BA parent
CA friend
OK
E-commerce

Gift finder quiz

A playful product recommendation quiz that matches shoppers to the perfect gift — and sends them straight to it.

6 questions·Welcome screen, Multiple choice, Short text