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E-commerce

Return & exchange request

A calm, guided returns flow: exchanges, refunds and damaged-item photos handled without a single support email.

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Free forever · Unlimited responses · Edit everything

Conditional logic
branching by answer
What's inside · 9 questions
  1. 1Let's sort out your return
  2. 2What's your order number?
  3. 3The email you ordered with
  4. 4Which item would you like to return?
  5. 5What would you like to do?
  6. 6What would you like instead?
  7. 7How would you like your refund?
  8. 8What's the reason for the return?
  9. 9Sorry about that! Could you add a photo?
  10. 10Anything else we should know?
Live preview

Let's sort out your return

Not quite right? No stress. This takes about 2 minutes and you'll get a prepaid label by email.

Takes 2 minutes

Made with Shapeform

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